Booking Terms & Conditions

REMARKS

4.1 Rescheduling of Tour by the Company

All Package Tours are subject to a minimum group size (to be determined by us, in our absolute discretion) before the Package Tour is confirmed. If the minimum group size is not achieved at least 14 days before the scheduled departure date for a Package Tour or if a tour package or arrangement cannot be confirmed, the Company may choose to cancel prior to its commencement. The Company shall notify of the cancellation at least fourteen (14) days in advance for tours. The Company may, at its discretion, recommend alternative tours preferably to the same destination or other tours to you, based on the tour fare of that period; or to postpone the tour booking to a later time. Should you decide not to accept the alternatives, a refund will be made to you, in accordance to clause 4.2 below.

4.2 Refunds

For payments made in cash or via NETS, cheque or bank transfer, refunds will be made by way of cheque. For credit card payments, refunds will be made via cheque or the respective credit card company, and a service fee of 1.5% may be imposed. Refunds may also be in the form of travel vouchers at no charges. All refunds will generally be processed within 4 to 6 working weeks from the date of departure on the most recent or updated booking form or pax statement. The refund process may take longer during peak seasons, due to the increase in transaction volume. Working weeks include Mondays to Fridays and excluding Saturdays, Sundays and public holidays.

4.3 Travel Insurance

Purchase of travel insurance is strongly recommended upon the booking of any travel arrangement for the coverage of unforeseen circumstances such as trip cancellation, personal baggage loss, personal accidents, injuries, illnesses, etc. All passengers are strongly advised to purchase travel insurance prior to the commencement of the tour or travel arrangements. Under no circumstances is the Company to be construed as a carrier under contract for safe carriage of any passenger or his/her baggage and belongings. The Company shall not be liable for any loss or damage in relation to trip cancellations, loss of personal baggage, accidents, injuries or illnesses.

4.4 Confidentiality

The Company will comply with all relevant obligations under the Personal Data Protection Act 2012 (“PDPA”) governing the collection, use, disclosure and care of your personal data. Every effort shall be made to ensure that the integrity of the Customer’s personal particulars and confidential information entrusted to the Company are not compromised unless required to by the law. The Company also undertakes not to divulge the Applicant’s personal information to any unauthorised third party without prior written consent. All Customers will be deemed to have consented to our collection and/or use of photographs and videos taken of them upon joining our tour. The photographs and/or videos may be used for advertising and publicity. Any Customer who wishes to withdraw his or her consent to our collection or use of any photographs or videos that may feature them, may inform us for such requests, and we will endeavour to remove any reference to such Customer from our advertising and publicity materials, provided always that we shall not be liable to pay to the Customer, recall or change any such materials or media programmes which have already been produced, publicly distributed or disseminated by us prior to receiving such notice.

4.5 Responsibilities and Liabilities

The Company and its associated agents act only as agents for the passenger and the transportation companies, hotel contractors and other principals involved in the tour arrangement. All bookings, tickets, vouchers and documents issued are subject to the terms, conditions and contracts under which such services are provided. We do not assume responsibilities for any loss incurred by the Customer due to your negligence, including but not limited to: a lack of relevant visas for travel, the loss of passports, insufficient period of validity for visas and passports. We also assume no responsibilities for injury, illness, damages, accidents, loss, delay , death or irregularities that may be caused to person or property. The Company and its staff, including tour leaders, reserve the right to implement measures to safeguard the safety and interests of Customers while on a Package Tour. The Company reserves the right to alter or modify the timetable, carriers, itineraries and hotel accommodation in any way necessary in the interest of tour members or due to circumstances over the operation beyond the Company’s control.

The Company does not accept any liability in contract or in tort of any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by events which are beyond its control, or which are not preventable by reasonable diligence on its part including but not limited to war, civil disturbances, fire, floods, severe weather, acts of god, pandemic outbreaks, acts of government or authorities, accidents to or failure of machinery or equipment or industrial action. The Company reserves the right to cancel or change the tour arrangement for such cases. In the event that we change the itinerary, we shall endeavour where possible to arrange for the provision of a comparable alternative service or component.