Frequently Asked Questions

To fly on VTL, you must:

• Be fully vaccinated with a WHO-approved vaccine in Singapore or any VTL country. If you are vaccinated in a non-VTL country, it will not be accepted.
• Have an accepted digital proof of vaccination.
• Have remained in a VTL country and/or Singapore for the last 14 days.
• Do PCR (or ART, if accepted) tests outlined by both the Singapore VTL regulations and entry regulations set by foreign governments.

* Unvaccinated children aged 6–11 are not able to join tours to South Korea because South Korea only allows unvaccinated children aged 5 or under to enter the country without quarantine. Other destinations may allow unvaccinated children to enter. All destinations that allow unvaccinated children to enter will require them to be accompanied by a vaccinated adult.

PCR or ART tests are required in order to enter a foreign destination and to return to Singapore. In both cases, it is required to take the test in a clinic or medical facility accepted by both governments. There are usually at least three tests required:

• Pre-departure test (Singapore – Foreign country): the test result must be issued within 48–72 hours of departure (depending on destination).
• Pre-departure test (Foreign Destination – Singapore): the test must be done within 48 hours of departure (we will assign the test location and time for our packages).
• Test on arrival at Changi International Airport: register and book the test. You will be taking the test upon arrival into Singapore. After the test is done, you will need to take a taxi to your home to await the results.

Additional tests may be required, depending on the destination. We will highlight this information in each travel package.

A person is considered to be fully vaccinated if 14 days have passed after he/she has taken at least 2 doses of vaccines (or 1 dose for Janssen).

You can obtain a digital proof of vaccination (Singpass required). This will be needed as documentation for flying overseas.

Vaccines accepted by most VTL destinations are as follows: Pfizer, Moderna, Janssen, AstraZeneca, Covishield, Sinopharm, Sinovac.

However, please note the vaccines MUST be taken in Singapore or any VTL country.

All our travel packages are between 6 days to 13 days.

In most cases, we endeavour to avoid having extra days that may incur the need to have additional PCR tests, which are costly. Our programs may have different itineraries catered to different interests and activities. You can find the packages on our homepage or in our menu above, and you can click on them to find out more details.

Most countries, as well as the regulations for flying on a VTL, require you to have completed vaccinations. Please ensure that you are fully vaccinated with a WHO-approved vaccine in Singapore or any VTL country.

If you are vaccinated in a non-VTL country, or if you are not yet fully vaccinated, you may either be barred from entry or will be subject to quarantines in the foreign destination, and you will also not be able to fly the VTL flights.

Every individual flying overseas is required to purchase travel insurance which covers COVID-19. As travel insurance policies are for individuals, our packages do not automatically add travel insurance for you.

You are able to purchase travel insurance online, some of which have already included clauses to cover you should you happen to be infected by COVID-19 during your travel. These policies can offer claims for medical treatment and/or costs for your return. Note that some insurance policies will specify countries that they do not cover due to those countries having higher risk.

Please ensure that your travel insurance covers both medical treatment for COVID-19 as well as travel disruptions.

We would like to remind all passengers to check with the agent / online service that you booked with for cancellation policies.

We wish to highlight that it is in your best interest to ensure your insurance policy covers both COVID-19 as well as disruptions of travel itinerary.

For customers who have booked with us at Super Travels, if the lockdown does not require the departure of foreigners, we shall continue the itinerary as scheduled with appropriate measures. Should a specific area in the country undergo a lockdown, we will avoid travelling into the abovementioned area and replace the program as needed.

Should the country undergo a full lockdown or close its borders to Singapore, we will offer to postpone the service and we will aim to minimise the costs borne by customers. Meanwhile, any costs arising from such a situation will be claimed via the travel insurance, and we will provide all necessary support for your claims.

Cancellation may be allowed, subject to the conditions provided by suppliers. A fee may be applied if there are costs arising from cancellations.

Flying into Singapore:

• If you are NOT on a VTL, vaccinated passengers are still required to be subjected to swab tests and stay-home notices (depending on the category outlined by ICA).
• If you are a foreigner entering into Singapore, please download the TraceTogether application on your mobile phone and ensure you have internet connection and Bluetooth available at all times.

Travelling overseas:

• Except for VTL destinations, vaccinated passengers are still required to be subjected to swab tests and quarantine measures unless otherwise stated.
• You should go to Notarise to download and print a digital copy of your vaccination records as well as to endorse your pre-departure test records prior to travel.
• A country may close its borders to Singapore even if the VTL is active. If this happens, all preceding travel requirements will be effective unless otherwise stated. It is highly recommended that you keep both a hard and soft copy of your flight booking to process for a refund or postponement in the event of such situations (for customers who book with us at Super Travels, we will automatically do this for you).
• Please check for and install any relevant mobile phone application that may be required for contact tracing locally. Ensure you have internet connection and Bluetooth available at all times.