Passengers are deemed to have read, understood and accepted the following tour conditions. Super Travels Pte Ltd shall be known as the “Company” in the conditions below.
1.1 A reservation is made upon the payment of deposit amount as specified below. Minimum deposit based on tour price per passenger are:
This deposit forms part of the final payment. Balance payment is to be paid in full to the Company fourteen(14) days before departure. Failure to comply with this may result in automatic cancellation of reservation and forfeiture of deposit.
1.2 The Company reserves the right to recover any outstanding arrears via other avenues, not excluding Collection Agencies or legal avenues, in the event that full payment is not received. You may contact our sales person at our office during office hours for any issue pertaining to outstanding arrears.
3.1 Cancellation by Passenger – Cancellation Fee
Cancellation of bookings from passengers must be made in writing and received by the Company.
The Passenger is allowed to cancel the reservation in writing, at any time prior to the departure date. However, a cancellation fee will apply and it is computed based on the length of notice period given prior to the departure date.
Period of Cancellation Notice
35 Days and above
28 – 34 Days
15 – 27 Days
08 – 14 Days
04 – 07 Days
03 Days and less
Charges Per Person
50% of Tour Fare
75% of Tour Fare
100% of Tour Fare
Travel Fair/Roadshow Period Bookings and Tour Package with Chartered Flights
75% of Tour Fare
100% of Tour Fare
For tours or components supplied by third parties, eg. cruises, airlines, hotels, overseas land operators, trains, car rental and etc, additional cancellation charges will apply.
3.2 Cancellation of Tour by Company
At times, due to low participation for a tour package or when the arrangement cannot be confirmed, the Company may choose to cancel the entire tour prior to its commencement. The Company shall notify you of the cancellation at least fourteen(14) days in advance for tours more than 6 days in duration or eight(8) days in advance for tours of 6 days or less, excluding departure date. The Company may, at its discretion, recommend alternative tours preferably to the same destination or other tours to you, based on the tour fare of that period. Should you decide not to accept the alternatives; all refunds will be paid to you within 4-6 working weeks. During peak periods, the refund process may be longer due to the increase in transactions.
4.1 GENERAL AMENDMENTS
Any amendments (excluding departure date, tour type or air tickets) made by passengers after reservations have been confirmed, an administrative fee of at least S$75 per person per amendment will be imposed by the Company. This applies to both tour packages and free and easy packages only.
4.2 Amendments to Departure Date and Tour Type
For amendments in departure date or tour type, cancellation charges as above will apply.
4.3 Flight / Cruise / Train Tickets
As the air ticket issued is a special ticket restricted to the specified airline only, it is non-negotiable, non-reissuable, non-refundable. Any amendment to Flight / Cruise / Train tickets is subject to the respective organisations’ approval. The Company reserves the right to issue the Flight / Cruise / Train tickets anytime after a booking is made and before the departure date. After issuance, it will be subject to cancellation charges applied by the respective organisations. if Applicable, and a S$75 administrative fee. Any alternation of the routing or change of date by the passengers is solely at his/her own risk. The Company and its associated agents shall not be hold responsible for any inconvenience caused and extra expenses incurred. No refund will be made for any unused air ticket, accommodation, meals or sightseeing, whether in part or in full.
Four tour members to amend returning flight to a later date, this change is subjected to airlines’ conditions, ticket validity, additional charges, and seat availability, etc. Any additional charge imposed by the airline will be borne by passengers. For tours operated on charted flights, no extension/ deviation changes will be permitted.
5.1 For nets, cheques or cash payments refund will be made in a form of a cheque and processed within 4-6 working weeks. For credit card payment, the refund will be made through the credit card company and processed within 4-6 working weeks. During peak periods, the refund process may be longer due to the increase in transactions. The Company shall not be liable for any further claims, expenses or whatsoever.
5.2 Refund on Air Ticket
The Company acts as an agent for the airlines. All refund on Air Tickets may take around 1-3 months depending on individual airlines.
6.1 Tour Price Includes
– Economy return excursion group ticket.
– Hotel accommodation on Twin/Triple/ sharing basis.
– Single room occupancy supplement is at an additional cost.
– Meals as specified in the itinerary.
– Admission fees and sightseeing as specified in the itinerary.
– Transfers between Airport and Hotel for full tours only.
– Local guide.
– Baggage allowance is 20KG per person.
6.2 Tour Price Excludes
– Passport, Visa fees.
– Airport taxes, excess baggage charge.
– Travel insurance.
– Merchant fees cost by credit card companies.
– Meals, gratuities and other services not listed in the itinerary.
– Wine, mineral water, laundry and all the items of a personal nature.
7.1 Child Fare
Eligibility. Below 12 years old (on the date of departure). Child fare is based on sharing a twin room with two adults. A surcharge will be imposed for a child who requires an extra bed or occupies a room with only one adult.
8.1 Visa and Passport
It is the responsibility of tour members to ensure that they have a valid International Passport or other recognized travel documents which should be valid for at least 6 months from the date of departure from the last destination of your itinerary. You must have the necessary visas, vaccinations, health certificate, and all necessary travel documents as per required by the various Government authorities of the countries to be visited. (e.g. Exit Permit, Work Permit, Social Work Pass etc.) The Company cannot, however, guarantee the approval of your visa application. The Company shall not be held responsible for the deportation or refusal of entry by immigration authorities of your members.
The Company will safeguard, according to strict security and confidentiality, any information on the Passengers. Every effort shall be made to ensure that the integrity of the Passengers’ personal particulars and confidential information entrusted to the Company are no compromised unless required to by law. The Company also undertakes not to divulge the Passengers’ personal information to any unauthorized third party without prior written consent.
10.1 Extension of stay/deviation may be permitted at the last stop, subject to the maximum validity and conditions of the air ticket, It is the passengers’ responsibilities to ensure that they hold the confirmed booking for their return flight. Some airlines will impose a surcharge and this will be borne by the tour member. Refer to 4.1.
10.2 Extension of stay/deviation will be at passengers own expense and transfer to airport will not be provided. When extension of stay/deviation cannot be confirmed, passengers are deemed to be taking the original tour schedule. Reverting to the original tour schedule may be difficult once the extension of stay/deviation have been confirmed.
11.1 Super Travels Private Limited and its associated agents act only as agents for the passengers and the transportation companies, hotel contractors and other principals involved in this tour. All tickets and vouchers and documents issued are subject to the terms, conditions and contracts under which such transportation and other services are provided. The Company will not be responsibility for injury, illness, damages, accidents, losses, delay in flights or vehicles, vehicle breakdown, food poisoning, death or irregularities that may be caused to person or property. All booking are subject to the terms, conditions and contracts of the local ground operators. The Company reserves the right to alter or modify the timetable, carries, itineraries and hotel accommodation in any way necessary in the interest of tour members or due to circumstances over the operation had no control.
11.2 The Company does not accept any liability in contract or in part of any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by events which are beyond its control, or which are not preventable by reasonable diligence on its part including but not limited to war, civil disturbances, fire, floods, usually severe weather, acts of god, acts of government or authorities, accidents to or failure of machinery or equipment or industrial action. Super Travels Private Limited reserves the right to decline, to accept any booking or, after acceptance, to cancel the tour arrangement for any reason (including insufficient number of passengers and non-confirmation of arrangements). Should this happen, the entire payment will be refunded and Super Travels Private Limited shall be under no further liability to the clients.
11.3 Tour price is subject to change without notice in the event of sudden fluctuation in market prices or increase of airfare and/or local taxes during effective period.
11.4 Programme, tour prices, services and conditions as listed are based on the situation applicable at the time of publication and therefore are subject to changes with or without prior notice.
12.1 The Company welcomes feedback from the Passengers. Should the Passengers have any issue of concern, please contact the Company immediately, or within 14 days upon returning from the tour, failing which the Company shall accept no responsibility.
12.2 Written feedback/complaints via email to firstname.lastname@example.org or mail only.
12.3 The Company will investigate and act to resolve areas of concern. The interim response is within 7 working days. Depending on the complicity of the case, the time taken to resolve a complaint is within 30 working days. If unable to resolve the complaint amicably, it will then refer to CASE or NATAS or Small Claims Court as a mediation channel.